L'application American Express est en panne, laissant les clients incapables d'accéder aux comptes

HUNDREDS of American Express customers have reported issues accessing their accounts.

Furious Amex users have said they can’t login on the app or online.

The tech problems with American Express appear not to be limited to one location

The tech problems with American Express appear not to be limited to one location

Hundreds of people have reported tech issues with the credit card company according to Downdetector samedi matin (juin 25).

One put-out customer tweeted: “the app and portal online is down. Any updates on fix?”

Another complained: “is the Amex UK app down? I can’t log in.

Et un troisième a dit: “hi, is your app down? I can’t log in with my face recognition nor with my password.

Read more on banking

My life was turned upside down after huge bank error put my account £1m in DEBT

TAPPED OUT

My life was turned upside down after huge bank error put my account £1m in DEBT

The issue appears to have started at around 10am this morning and is not limited to one location.

Amex users in London, Manchester and Belfast are among those who are experiencing issues.

It’s not clear yet if the issue is affecting card payments, but the majority of reports cite app issues, with a smaller number also experiencing online access issues.

Les plus lus dans Money

Bourse uniforme scolaire 2022: How to claim up to £200 and who is eligible

BACK TO SCHOOL

Bourse uniforme scolaire 2022: How to claim up to £200 and who is eligible

Can I get compensation for a credit card outage?

Unlike telecoms firms, banques et credit card providers are not obliged to automatically issue compensation if they have an outage or technical problems.

You are entitled to make a complaint if you believe you have been left out of pocket because of the issues though.

Par example, if you have incurred a penalty fee because you were unable to make a payment, or have gone overdrawn because you didn’t receive money you were supposed to.

Each provider has its own complaints procedure, so it’s best to start there.

American Express says you should provide your name, phone number and account details as well as any relevant documentation when making a complaint.

You can find out where to direct your complaint using a table on its complaints page.

The firm said it aims to resolve complaints within three business days, and will confirm the outcome in writing.

Plus à venir…

Thesun.co.uk est votre destination pour les meilleures nouvelles de célébrités, actualités du football, histoires de la vie réelle, images à couper le souffle et vidéo à ne pas manquer.

Pour les dernières nouvelles sur cette histoire, revenez régulièrement sur Sun Online.

Téléchargez notre fantastique, nouvelle application gratuite améliorée pour la meilleure expérience Sun Online de tous les temps. Pour l'iPhone cliquez ici, pour Android cliquez ici.

Aimez-nous sur Facebook à www.facebook.com/thesun et suivez-nous depuis notre compte Twitter principal sur @Le soleil.