A MUM is locked in a bitter dispute with an airport parking firm over an alleged 306 additional miles on her Mercedes.
She paid £60 to ensure the vehicle would be safe with Global Airport Parking, and an additional £19 to get it in and out of the car park.
But she says she was stunned to discover her mileage had risen from 72,114 à 72,420 on her return.
The company has denied any wrongdoing and insisted it drove her vehicle no more than 2.5 miles.
Christine, an agency staff nurse from Northampton who has to track her mileage for her job, mentionné: “It was a shock to get in my car and see that.
“I phoned them straight away and they denied it saying, ‘no we never used the car’, but I told them I’ve got evidence.
“I know my car and I’m an agency nurse so my job involves reporting my mileage.
“It’s not really about the money, but £60 doesn’t cover 306 miles.
“I left my car in their hands and thought it would be safe, but they had the audacity to do that.”
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Unfortunately Christine’s Mercedes tracker app wasn’t activated so her car’s alleged journey can’t be traced.
But she does have records of her mileage for her last pre-holiday work shift, which indicate she had done 72,068 en septembre 12 – the day before her flight.
The mum said she picked her daughter up from school that day then drove to the 40-odd miles to the airport, where she dropped the vehicle off having done a total of 72,114 miles.
She even texted her friend with the total before checking in.
“I knew it had gone up, and I knew the fuel had dropped,” Christine a dit.
“I could understand if the car had been used for an extra five miles or so, or maybe even 50 miles in total to accommodate road works and so forth, but how can they think that 306 miles is acceptable? It’s a lot.”
Global Airport Parking described the allegations as “absolutely absurd”.
But Christine is adamant her moteur was used without her permission and has contacted Citizens Advice and the British Parking Association for guidance.
It was a shock to get in my car and see that.
She also wants to warn others to do their research before booking an airport meet and greet service – and to always take a record of their mileage before handing over the keys.
“I don’t want anyone to go through what I went through,” dit-elle.
“My holiday was nice and I came back feeling refreshed and ready to go back to work, and then this happened. It’s not ideal at all.
“It takes value off your car and I never travel that much, even for work. I say no to jobs more than 80 à des miles.
“I’ve contacted the company so much but I just keep hitting a brick wall. They keep hanging up on me.
“They were ignoring me so I called on my work phone and they finally picked up.
“They told me to email a complaint, which I did, but I haven’t heard anything.”
A spokesperson for the parking firm said: “If the customer doesn’t have photos [of their mileage before and after], we can’t help.”
A second representative added: “We have never had any such complaint from any of our thousands of customers.
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“We deal with Masseraris, Porches, and all other types of cars. We don’t need to do this.
“It is absolutely absurd. We have no comment to make on the matter.”