كان أطفالي يجلسون في السيارة أكثر متعة منه في عرض ***’ عجائب الشتاء

PARENTS have slammed as***showwinter wonderland event saying their kids had more fun sitting in the carand the Santadidn’t even wear his beard”.

Families who bought tickets for Winter Funland at BEC Arena in مانشستر said they feel angry and disappointed after being promiseda fabulous indoor funfair” مع “the very best rides from across the UK”.

Parents are left disappointed after taking their children to Manchester's Winter Funland this year

Parents are left disappointed after taking their children to Manchester’s Winter Funland this yearالإئتمان: وسائل الإعلام للرجال
Anna Fray said her children Oscar and Caitlyn didn't enjoy the Winter Funland Manchester

Anna Fray said her children Oscar and Caitlyn didn’t enjoy the Winter Funland Manchesterالإئتمان: وسائل الإعلام للرجال

Families spoke of their shock at seeing the event’s Santa walking around without his beard on at times, claiming the circus wasshockingand food and drink options were limited andextortionate”.

They said their complaints have been ignored by the organisers and comments giving negative feedback on the event have been deleted from the official Winter Funland Facebook page.

But Winter Funland said its social media teamperiodically turn comments off when we feel we are being unfairly trolled by a very very small minority of people that have a grievanceand suggested thatthe correct and best procedure is to email us directly where we will try to sort the matter”.

They have already faced complaints over people being conned into spending £10 for parking on roads outside the event, despite there being a free car park at the Trafford venue.

الأكثر قراءة في الأخبار

يقول بوريس جونسون إن عيد الميلاد قيد التشغيل - لكن يبدو أن مدينة نيويورك محكوم عليها بالفشل مع ارتفاع عدد قضايا أوميكرون

خوف العام الجديد

يقول بوريس جونسون إن عيد الميلاد قيد التشغيل – لكن يبدو أن مدينة نيويورك محكوم عليها بالفشل مع ارتفاع عدد قضايا أوميكرون

Mum Fran Neylon spent £91.50 on tickets for herself, her partner, and three children, aged six, 12 و 14, but said they left after 25 minutes as there was very little for the older ones to do.

The kids had more fun sat in the car than the actual ‘gigantic indoor funfair’,” قالت.

When we were walking in a family was coming out and stopped their car and said we’ll be very disappointed, as they’d lasted 10 minutes and walked out.

Apart from the dodgems, the only rides there were only suitable for children under six. We were expecting what it was like at the EventCity as it didn’t explain there would be less rides and smaller age range rides.

We were just shocked how small the event was compared to what we have been used to. Honestly felt like it was such a disorganised event with no thought at all going into it.

Another mum has since claimed she saw missing parts on some rides, further alleging the ferris wheel stopped working with her children inside it and they were left strapped in a roller coaster for almost 10 الدقائق.

Anna Fray, who took her two children, seven-year-old Oscar Mcgovern and three-year-old Caitlyn Ridgley along at the weekend, قال كان “a huge disappointmentas they missed nearly two hours from their session because of problems with parking and cloakroom queues.

The kids had more fun sat in the car than the actual ‘gigantic indoor funfair’.

Fran Neylon

Where do I even start,” هي told Manchester Evening News.What a s*** show it was. The whole event from start to finish was a joke, I’m so annoyed.

“ال ferris wheel stopped with my children on and the man running it didn’t seem to know how to work it. Some of the rides were visually missing parts. Cars had wheels missing.

My children got on a small roller coaster, the man didn’t set it off after strapping them in, he walked off to go and get a drink leaving them strapped in the ride for close to 10 minutes.

Bosses of Winter Funland say all its ridesare of the highest standard with regular rigorous checks by our health and safety officers” وذلك “at no time has a ride been left without an operator during a live session”.

Anna said she’d booked tickets for the event having previously attended Winter Funland at EventCity in 2019 but ‘this time was such a let down’.

هي اضافت: “The circus was shocking, I’ve seen better street acts. They had no microphone so we couldn’t hear a thing they was saying. There was one side carnival game thing that shoots water, it was leaking all over the floor.

My children have been asking me millions of questions as they saw Santa putting his beard back on. Honestly the list is endless, the whole thing was a disgrace. I’ve been left annoyed and very disappointed.

‘VERY DISAPPOINTED

Previously organised in Event City, Manchester in 2019, this year’s event returns at a different venueBEC Arena.

Event director Glen Ramsden said: “Winter Funland is taking place at the BEC Arena rather than EventCity where it has been held previously.

Due to the location change and a smaller venue, we have had to reduce the scale of Winter Funland. This is clearly explained on our website and we have made it clear that there is no Santa’s Grotto or ice-skating rink this year, the price was reduced by £20 a family to reflect this.

“We have put a huge effort into making the event feel really Christmassy with more decorations, more walkabouts and our resident elves causing mischief and we know this has bought a lot of joy to families.

“Thousands of families are having an amazing festive time so we are sorry to hear some have not enjoyed the event as much as previous years.

Customer safety is always our number one priority and Covid-19 checks taking place at the entrance will mean a small wait time.

أضاف: “‘All rides at Winter Funland are of the highest standard and regular, rigorous checks are undertaken by our health and safety officers. At no time has a ride been left without an operator during a live session.

He urged anyone with complaints to email them directly at enquiries@winterfunland.com and said: “We have seen thousands of happy faces walking around Winter Funland which is a testament to the hard work of our staff against a difficult backdrop of Covid-19. We hope many more will continue to visit.”

Anna's children on one of the rides

Anna’s children on one of the ridesالإئتمان: وسائل الإعلام للرجال
The event took place in Event City, Manchester in 2019 and it returns to a smaller venue - BEC Arena this year

The event took place in Event City, Manchester in 2019 and it returns to a smaller venueBEC Arena this yearالإئتمان: وسائل الإعلام للرجال
Parents said there weren't enough rides for children under six

Parents said there weren’t enough rides for children under sixالإئتمان: وسائل الإعلام للرجال