SHOPPERS have been left frustrated after popular Christmas delivery slots were released without notice.
The online supermarket began allowing Smart Pass members – who pay a monthly subscription fee – to schedule their festive food shop from September 30.
However, many found they didn’t receive an email to let them know slots were set to open up.
Some shoppers claimed they were unable to get the slot they wanted as many had already been snapped up.
Ocado shoppers took to social media to vent their frustration.
One shopper said: “I am so angry. I am an anytime smart pass member and have been waiting for my Christmas delivery email.
“I open the app today and see I can book a slot, but, I have had no email!!”
Another added: “I had an email about the early access to Christmas slots with no follow up.”
Most read in Money
While a third said: “Christmas slots opened today for me, booked this morning but nothing after 21st so can’t buy Christmas lunch from you.
“Not sure staggered system makes it fairer.”
Responding to customers on Twitter, Ocado said: “We are releasing more slots, not all have been released yet as we understand everyone needs a fair chance.”
A Waitrose spokesman said: “As in previous years, we released our Christmas slots early to a small proportion of online customers.
“We’re really sorry for any disappointment caused, but we still have good availability across our Christmas slots.”
All Waitrose customers can now access grocery delivery and collections slots on its website – they can be viewed online here.
Christmas grocery delivery and collection slots run from Tuesday, December 20 until Saturday, December 24 and all cost £3.
With less than 100 days to go until Christmas, retailers and supermarkets are gearing up for the big day.
Iceland and Home Bargains have announced that they will be closing their stores on Boxing Day.
Meanwhile, Aldi shoppers have spotted a tasty treat on mince pices shelves already – and they are priced at just 18p.
Marks and Spencer’s has released a “magical” Christmas must-have and shoppers can’t get enough.
The M&S starry night shortbread, which is priced at £9, is an Instagram-worthy light-up tin that plays music when the dome is rotated.