标签档案: electricityasked

我被收取了 30 万英镑的一个月电费 – 他们让我付钱 36 月

A MUM was left in shock after she was charged £336,865 for one month’s electricity bill.

Emma Martin, 40, couldn’t believe her eyes when she saw the massive bill from energy giant EDF when she was changing her payment plan.

A mum was in shock when she discovered she was charged £336,865 for one month's electricity bill by mistake

A mum was in shock when she discovered she was charged £336,865 for one month’s electricity bill by mistake信用: SWNS
Emma said she panicked when she first saw the massive bill

Emma said she panicked when she first saw the massive bill信用: SWNS

And she was shocked after contacting the company about the mistakebefore being told she could split the huge bill over 36 月.

艾玛, from Hartlepool, Durham, 说: “As you can imagine I was very concerned.

When I first saw that number I had a bit of a panic because it’s not what you expect to see when checking your monthly bills.

I instantly knew there had been a mistake but no one from EDF would reassure me the problem would be sorted out.

She said she had tried to resolve the issue with the company through phone calls and the company’s online chat but was not satisfied with the response.

When I called their phone lines they just cut out and on their online chat they replied around once every 16 小时,” the mum added.

多数读于《金钱》

Tiny two-bed cottage on sale for £300k - but just wait until you see the view

SIGHT MOVE

Tiny two-bed cottage on sale for £300kbut just wait until you see the view

When I finally did get through to someone they plainly asked me if I wanted to split the payment over 36 months which was just mental.

A spokesperson for EDF said: “When setting up the Direct Debit online, an incorrect electricity meter reading was submitted which resulted in the higher monthly charge.

Mrs Martin has never received a bill for this amount and we’ve now corrected the meter readings.

Emma said she struggled to get hold of the company to solve the issue

Emma said she struggled to get hold of the company to solve the issue信用: SWNS
She said she was asked if she wanted to split the payment over 36 months on the company's online forum

She said she was asked if she wanted to split the payment over 36 months on the company’s online forum信用: SWNS