Three mobile goes down leaving hundreds of customers unable to make calls

THREE mobile is down leaving customers unable to make calls.

According to Downdetector the issue is affecting hundreds of customers.

The issue appears not to be limited to one area

The issue appears not to be limited to one area

Nearly 500 people have reported the issues and customers have also complained on Twitter.

One said: “is your network down? Can’t make or receive any calls!”

Another asked: “why are none of my calls coming or going out? Is the network down?”

Three is responding to customers, saying: “We’re aware of a call issue affecting a small number of customers’. We’re doing our best to fix this as soon as we can.

“We’re sorry for any hassle this might be causing you.”

Three, which has around 10million customers in the UK, said that it doesn’t have a timescale but is working on getting it fixed “as soon as we can”.

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You can check if the service is running ok or not using the Three Mobile service update website and entering your postcode.

According to Downdetector which monitors outages, the issue appears not to be limited to one location.

Using a London postcode on the status checker, we were met with a message that said: “We’re fixing an issue with our network in this area.

“We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.

“Updates on our work will be posted here. We’re working as fast as we can to build a better, stronger network in your area.”

The status was updated at 4.45pm and we’ve contacted Three for comment and will update when we hear back.

Can I get compensation if my mobile network goes down?

IF your mobile network goes down then you aren’t guaranteed compensation.

But if you feel that an outage has caused you significant problems or you’ve waited a long time for a repair to take place then you should complain.

You’ll need to give your provider a “reasonable opportunity” to deal with the issues, according to regulator Ofcom.

If your provider fails to repair the fault by a promised time, or you’re unhappy with how long it took to fix it, you should follow the official complaint’s procedure for the network.

If you’re been without service for a while then you may be able to leave without paying an exit fee.

Make sure you have screen grabs on your phone that can be used as evidence of the outage and that you’ve noted down how long you were unable to use your phone for.

You should also be specific about any extra costs incurred as a result of the outage too as you may be able to get your money back for those as well.

It’s worth submitting copies of any receipts or bills which prove any spending you’ve had to make because of the outage as this will strengthen your complaint.

If your problem is still unresolved after eight weeks you can submit your complaint to an independent Alternative Dispute Resolution (ADR) scheme.

Networks have previously offered credit or freebies to customers affected by nationwide outages.