TALKTALK is down in certain parts of the country leaving customers without broadband.
The mobile phone and broadband provider started suffering technical problems at around 1.33pm on Thursday (十一月 24), according to the website Downdetector.
Hundreds of reports about the outage have been recorded, with internet services appearing to be affected mostly in London, Birmingham and Manchester.
Furious TalkTalk customers took to 社交媒体 to complain about the issues.
One customer said on Twitter: “Seriously what is happening! @TalkTalk sort it out.”
另一个说: “Had no fibre since 6am and been on hold for an hour and still no answer from the broadband team.”
TalkTalk did post a Tweet earlier this morning confirming a network issue – but the problem still seems unresolved.
它读: “We’re aware that some customers in the South Midlands, Chilterns and North London areas are currently experiencing a loss service.
“Our engineers are looking into this as a priority, apologies for the inconvenience, we’ll provide further updates here.”
The broadband provider has said that it will keep affected customers updated on the issue through its service status page on the TalkTalk website.
The Sun has contacted TalkTalk to find out when the firm expects the issue to be resolved.
This isn’t the first time the network has suffered technical issues.
TalkTalk last went down leaving customers unable to access the internet in September.
The mobile phone and broadband provider started suffering technical problems at around 6am on Thursday (九月 1), according to the website Downdetector.
Hundreds of reports about the outage were recorded, with internet services appearing to be affected mostly in London and the south.
Can I get compensation for an outage?
You might be entitled to compensation if you have issues with your internet or mobile phone services.
Your first step should be to report the outage to your provider.
Compensation should be allocated without you having to apply under the Automatic Compensation Scheme.
Broadband and phone providers are signed up to this, and under it their customers can get money back when things goes wrong.
How much you get will vary depending on the situation, but internet firms usually pay out £8 for each full day that broadband or phone services are not repaired after two full days of no service.
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