Três celulares desligados – centenas de clientes incapazes de fazer chamadas esta manhã

THREE Mobile is down in parts of the country leaving customers unable to make calls.

At its peak, havia mais de 900 reports on outage tracking website Downdetector.

Three Mobile customers are struggling to make calls this morning

Three Mobile customers are struggling to make calls this morningCrédito: Alamy

Among the complaints, 82% related to customers struggling with their mobiles, 14% with phone signal and 4% with mobile internet.

The number of complaints has reduced throughout the morning but hundreds of customers are still experiencing problems with making calls.

The areas with the most reported problems include London, Birmingham, Edinburgh and Manchester.

Customers on Twitter have said they are unable to make or receive calls using the rede.

Um escreveu: “Can’t make or recieve calls! What is going on? I use my phone for work purposes.

Outro escreveu: “Is network down in Bolton apparently my number don’t exist.

While one Twitter user said: “Unable to make any phone calls today on your network- o que está acontecendo?”

A spokesperson for Three said they are aware of the problem and are working to fix it.

Eles disseram: “It’s been brought to our attention that a small number of our customers are having issues making calls this morning.

We’re working hard to get this resolved as quickly as possible.

We understand this is far from ideal but please bear with us.

We reached out to Three for more information on the outage.

A Three spokesperson said: “A number of customers may be experiencing issues with phone calls and we apologise to anyone who may be affected.

The issue is being resolved and we hope to fix it fully in the next few hours.

“Enquanto isso, affected customers should restart their device which may fix it quicker.”

We will update this article when the issues are resolved.

It’s not the first time the network has seen problems.

No início deste ano, mais que 3,000 customers reported being unable to text, make phone calls or access the internet due to a huge signal outage.

To check the service in your area see our handy guide.

Can I get compensation if I have no phone signal?

There is no automatic compensation scheme for mobile networks like there is for broadband and landline firms.

But that doesn’t necessarily mean you won’t get any compensation if your signal cuts out.

Anteriormente, Three has given customers up to £20 off their bills following a nine-hour signal failure.

You should keep a note of how long the outage lasts for, and any inconvenience it causes you.

If you have to spend any money due to the outage, make sure you keep evidence of that, também.

To complain, you’ll need to call Three on 333 ou follow its formal complaints procedure.