Three Mobile downhundreds of customers unable to make calls this morning

THREE Mobile is down in parts of the country leaving customers unable to make calls.

At its peak, there were more than 900 reports on outage tracking website Downdetector.

Three Mobile customers are struggling to make calls this morning

Three Mobile customers are struggling to make calls this morning信用: 阿拉米

Among the complaints, 82% related to customers struggling with their mobiles, 14% with phone signal and 4% with mobile internet.

The number of complaints has reduced throughout the morning but hundreds of customers are still experiencing problems with making calls.

The areas with the most reported problems include London, 伯明翰, Edinburgh and Manchester.

Customers on 推特 have said they are unable to make or receive calls using the 网络.

一个写道: “Can’t make or recieve calls! What is going on? I use my phone for work purposes.

另一个写道: “Is network down in Bolton apparently my number don’t exist.

While one Twitter user said: “Unable to make any phone calls today on your network- 这是怎么回事?”

A spokesperson for Three said they are aware of the problem and are working to fix it.

他们说: “It’s been brought to our attention that a small number of our customers are having issues making calls this morning.

We’re working hard to get this resolved as quickly as possible.

We understand this is far from ideal but please bear with us.

We reached out to Three for more information on the outage.

A Three spokesperson said: “A number of customers may be experiencing issues with phone calls and we apologise to anyone who may be affected.

The issue is being resolved and we hope to fix it fully in the next few hours.

“同时, affected customers should restart their device which may fix it quicker.”

We will update this article when the issues are resolved.

It’s not the first time the network has seen problems.

今年早些时候, 多于 3,000 customers reported being unable to text, make phone calls or access the internet due to a huge signal outage.

To check the service in your area see our handy guide.

Can I get compensation if I have no phone signal?

There is no automatic compensation scheme for mobile networks like there is for broadband and landline firms.

But that doesn’t necessarily mean you won’t get any compensation if your signal cuts out.

之前, Three has given customers up to £20 off their bills following a nine-hour signal failure.

You should keep a note of how long the outage lasts for, and any inconvenience it causes you.

If you have to spend any money due to the outage, make sure you keep evidence of that, 也.

To complain, you’ll need to call Three on 333 或者 follow its formal complaints procedure.