A COUPLE have been forced to sit on deckchairs since October after a DFS sofa ordered six months ago failed to arrive.
David and Bronwen Jones paid for two navy settees and a stool back in July 2021 – and were told it would be on their doorstep within 16 weke.
Egter, despite the company’s promise that the £2,700 suite would be with them by October, well in time for Christmas, it still hasn’t been delivered.
In plaas daarvan, the pair, who are in their 60s, are facing an uncomfortable winter of sitting on garden furniture after getting rid of their sofa to make way for the new set.
David, of Blackwood in Caerphilly, Wallis, vertel WalesOnline: “We’ve been sitting on deckchairs and we’ve spent most of our time lying on the bed upstairs watching TV because it’s uncomfortable.
“You can only sit on those chairs for so long. It’s not like a sofa at our age.”
He and Bronwen – who suffers with arthritis – paid a £1,000 deposit upfront for the sofa on July 10. Na 16 weke, they called DFS, and were told it would be with them before Christmas.
The delivery date has now been shifted back to January 17.
SOFA, NOT SO GOOD
Frustrated David has asked for DFS to loan him a sofa while he and his wife wait.
The company agreed to send one out before December 25 – but that didn’t arrive either, and the tracking number David was given ahead of the delivery was simply skipped.
“My wife works from home but was off over this period, and we can only stick sitting on the deck chairs for so long. We spent most of our time upstairs,” hy het gesê.
“I’m off from work until January 4. I was really looking forward to being home and relaxing on our new sofa.
“We’re just so annoyed that they’re not getting back to us. I’ve lost count of the number of times I’ve called them.
“I’m fed up of it all being on the phone and getting nowhere. I’m really cheesed off, I’ve had it up to here.”
‘I’VE HAD IT UP TO HERE’
A spokeswoman for DFS said: “We would like to reiterate our sincere apologies to Mr Jones – we understand the frustration and disappointment that a late delivery can cause.
“Like many businesses, we are managing unprecedented challenges in the global supply chain and unfortunately, these disruptions are impacting delivery timings. We apologise that Mr Jones’ order was one of those affected – the revised delivery date in January has now been confirmed with the customer.
“We agreed to deliver loan furniture to Mr Jones but unfortunately on this occasion, due to a system error, this furniture was regrettably incorrectly allocated.
“We work hard to provide our customers with both a product they love and a positive experience, and we regret any occasion when that isn’t the case.
“We have since been working closely with Mr Jones in order to resolve the issue as a matter of urgency – we have allocated new loan furniture which was delivered to Mr Jones’ property earlier this morning, to the customer’s satisfaction.
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“We have also arranged for a store manager to call Mr Jones to discuss his concerns and a further gesture of goodwill.
“We appreciate Mr Jones’ patience during this challenging time and extend our apologies for the inconvenience caused – we look forward to delivering his order as soon as possible in January.”
The company faced criticism back in September when a customer faced a four-month wait for a three-seater – only for two right halves to arrive instead.